Last updated 21 July 2026. Plain-language summary: you can cancel any time; we follow your statutory rights, and we'll consider anything beyond that case by case.
Grid Lens's paid tier is $1/month with no lock-in — cancel whenever you like. We don't offer automatic refunds beyond what Australian Consumer Law requires, but we're a small operation and we'd rather sort out a genuine problem than have you walk away unhappy — email us and we'll look at it.
Nothing in this policy limits any consumer guarantee you're entitled to under the Australian Consumer Law, including the guarantee that services are provided with due care and skill. If Grid Lens fails to meet those guarantees in a way the law doesn't allow us to exclude, you're entitled to a remedy regardless of anything else on this page.
Cancel any time through the Stripe billing portal (linked from your account) or by emailing us. Cancellation stops future billing; it doesn't retroactively refund the current billing period. When your subscription ends, your account reverts to the free tier and locks to whichever plan you were last comparing — you keep read access to that plan's data, just not the full comparison.
Beyond what the Australian Consumer Law requires, we don't guarantee refunds — for example, we don't do pro-rata refunds just because you stopped using the service partway through a billing period. That said, at $1/month this isn't about the money for us either way: if something went wrong on our end (a billing error, a plan comparison that was materially wrong due to a bug, you were charged after a cancellation that didn't process correctly), email us and we'll sort it out. We consider every request on its own facts.
Email support@gridlens.au with your account email and what happened. We'll get back to you — this is a small operation, so expect a real person, not a ticket queue, but also not instant.